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PRACTICE CHARTER STANDARD  

Our Practice Charter lays out how we the surgery would expect all our patients to help enable the practice to provide the best possible care and service.

   We would ask for your help, consideration and in working together with the surgery to help us offer a supportive and caring medical service. 

     We aim to provide professional high quality approachable healthcare to meet your requirements, and always remember the needs of the individual.

  We look to welcome our patients and ensure their safety in  practical and pleasant surroundings.   Service for  "The Patient"

  We will treat all patients as individuals, showing courtesy and respect, at all times, regardless of ethnic origin, religious belief, personal attributes or the nature of their medical problem.   You have the right to complete confidentiality and privacy at all times. 

  Our staff will approach you in a professional, friendly manner and wear name badges.

  Appointments can be booked by telephone or online and we aim to answer phones as promptly as we are able to on the day.

  We try to offer appointments with the Doctor of your choice, but this may not always be possible due to the demand for one particular doctor on that day.

  Urgent appointments are available with the Duty Doctor of the day until we are fully booked.

  Our NHS  -  Our Future

 

   Emergencies - please dial 999 

   Walk in centre - Crawley Hospital

   A&E - East Surrey Hospital        

Surgeries will begin promptly, any delay will be due to medical necessity or unforseen circumstances.      

 Prescription  requests will be raised  within 48 hours / two working days of receiving your request and   can be made by person at reception, by post or on-line.  

  Medical Records - You have the right to see your medical notes, subject to the permission of the Doctor. Request to be made by letter to the Practice Manager. Patients can register for Patient Access where you will be able to see your medical records online at all times.    

Referrals to specialist medical or other services will be dealt with promptly and efficiently.                                           


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