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Practice Aims and Objectives

 

Medical Information and Confidentiality

 

The Access to Health Records Act (1990) & GDPR (2018) gives you the right to see your medical records. If you would like to have formal access to your records, please complete the "Access to Health Records" application form available from reception. Alternativelty patients can register for 'Patient Access' which will allow you to view your medical records online as well as book appointments and order repeat prescriptions.. On receipt of your completed application, the surgery has 30 days in which to respond to your request.

All information concerning you and your health record is confidential. No information will be given out without your permission, except to other health professionals concerned with your treatment.

The Caldicott Report requires the practice to tell you how the information you give us may be used. The main reasons are:

  • Giving you health care and treatment
  • Looking after the health of the general public
  • Managing and planning the NHS
  • Helping staff to review the care they provide to make sure it is of the highest standard.
  • Training and educating staff
  • Research

Everyone working for us has a legal duty to keep information about you confidential. Privacy Notice.

 

Surgery Policy on Antisocial Behaviour

 

The practice operates a "zero tolerance" policy to aggressive and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone, is reported immediately to the Practice Manager and Senior Partner. Incidents are discussed by the partners and the Practice Manager, who will agree a course of action. This may result in the patient's removal from the practice list.

 

Complaints Procedure

 

We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our system meets national criteria. If you have a complaint or concern about the service you have received from the doctors or the staff in this practice, please write or speak to the Practice Manager. A copy of the complaints procedure is available at reception.

 

Private Medical Services

 

In addition to our NHS contract, the practice offers some private medical services, such as the completion of medical reports and examinations for external organisations. These services incur charges as they are not part of the Practice's commitment to their NHS contract. A list of private services and the current fees charged can be obtained from Reception.

 

Chaperone Policy

 

 This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the dignity and safety of everyone is of paramount importance.

 

All patients are entitles to have a chaperone present for any consultation, examination or procedure where they feel one is required.

 

If you feel you would like a formal chaperone to be present, i.e. a member of staff we would ask if at all possible we will endeavour to provide a formal chaperone at the time of request.  However, it may be necessary to reschedule your appointment.

 

Your healthcare profressional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

 

If you would like to see a copy of our chaperone policy or have any questions or comment regarding this please contact the Practice Manager.

 

Moving Out of the Area

 

If you are leaving us as a practice please could you check NHS Choices www.nhs.uk for details of your nearest surgery to your new address.

 

 


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